Initially, the team was skeptical about integrating Lexzur, fearing it would disrupt established workflows. However, their apprehensions were dispelled after using it, and they recognized its value for streamlining tasks. 

“Today, Lexzur is integral to our daily operations and has notably improved team collaboration. Members now actively engage with its various features, from task management to case management and report generation, and the feedback has been overwhelmingly positive.”

Enhanced Tracking for Cases and Tasks

Before implementing Lexzur at Banque Misr UAE, Ahmed Zekry recalls a time when tracking tasks, requests, and cases relied largely on email for follow-ups, which was neither efficient nor foolproof. Important requests often got lost in the clutter of inboxes, making it difficult to maintain accountability and ensure timely execution. Now, this has all changed.

“Lexzur has revolutionized the way we manage tasks, cases, and requests. The system’s robust tracking capabilities ensure that nothing slips through the cracks. Every case, task, and request is meticulously documented, allowing for real-time status updates and accountability.”

Centralized Case History: 

Ahmed Zekry references the importance of having a centralized database that allows for easy browsing and retrieval of case histories. Previously, it was difficult to construct a coherent timeline of events or actions related to individual cases, often resulting in inefficient research and delays. Lexzur provided Banque Misr UAE with a unified repository for all case-related information, enabling easy retrieval and analysis.

“Now, tracing the chain of customer requests or any other interactions related to a case has become straightforward and efficient.”

Custom Reporting & Streamlined Appraisals:

Monitoring and assessing key performance indicators (KPIs) was another area of struggle. Lexzur excels in analytics and offers versatile options for customizing reports. 

“This has been invaluable for measuring our team’s KPIs, thereby aiding in informed decision-making processes for assessments and improvements.”

The absence of an effective system made regular performance appraisals for team members cumbersome, as there was no streamlined way to track individual contributions and assess strengths and weaknesses. Lexzur now also simplifies the appraisal process for Banque Misr. 

“Lexzur makes it easier to conduct comprehensive and fair evaluations by providing detailed tracking of individual performance metrics.”

Exceptional Support & Training: 

Ahmed Zekry deeply appreciates the work of the Lexzur Support and Training Team – from helping understand how to maximize existing features of App4Legal, to accomodating requests for new features and customizations. 

“The support team has been exceptionally responsive and available, consistently addressing any queries or concerns we’ve had about the system or its features. They’re proactive in accommodating requests for new features or customizations. We truly appreciate their receptiveness to our insights when it comes to system enhancements. Lexzur is an invaluable partner in our operations.”

“My endorsement of Lexzur is evident from the fact that I’ve implemented Lexzur in three different banks, all with great success. Additionally, we consistently recommend Lexzur with law firms we collaborate with!”

“Lexzur streamlines communication, minimizes email clutter, and eliminates bottlenecks, making it an invaluable tool for banks and law firms.”