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Streamlining Client Service and Time Tracking with Lexzur
Sabrina Zhou
Partner, Abdulaziz Bin Ali & Partners Law Firm
Abdulaziz Bin Ali & Partners Law Firm is a premier full-service Saudi law firm established in 2013, located in Al-Khobar, Saudi Arabia (KSA). The firm provides expert legal advice and consultation to a diverse range of clients, including the Saudi government, government-owned entities, and local, regional, and international companies. They also support the banking system and financial institutions. With a commitment to client service and operational excellence, the firm adopted Lexzur to modernize its practice management and streamline billing operations.
Industry
Legal Services
Location
AL- Khobar, Saudi Arabia
Products
Practice, Outlook, Billing Module (Invoices, Time Entries, Matters & Case Management)
Started Using Lexzur
May 2023
As the firm expanded, its biggest challenge was maintaining excellent client service while managing time tracking and billing more efficiently. With many clients billed hourly, the firm needed a reliable and intuitive system for accurate records and seamless invoicing.
“Our primary challenge was ensuring excellent customer service. We rely on Lexzur daily, and their responsive customer support has consistently met our needs in a timely manner.” – Sabrina Zhou, Partner
The Shift with Lexzur
By implementing Lexzur, the firm centralized critical operations around time recording, expense tracking, and invoice generation. These features replaced fragmented processes, enabling smoother workflows and higher accuracy in day-to-day operations.
Learning the platform was simple, thanks to its intuitive design and clearly defined functions. The team quickly embraced daily time entries, with reminders to log at least four billable hours each day for better KPI tracking and accountability.
“Learning to use Lexzur was very straightforward; all functions are clearly defined and intuitive.”
Lexzur enabled the firm to cut operational expenses by nearly one-third, delivering immediate financial value without compromising quality.
With consistent time tracking, the team’s productivity improved as billable hours became more structured and accountable across the practice.
Streamlined billing and precise time entries allowed the firm to maintain excellent customer service, supported by Lexzur’s responsive support team.
“Lexzur has enabled us to reduce our operational costs by approximately 30%.”
“I recommend Lexzur as the best value in legal practice management software. Compared to other providers, it is more affordable, and it uniquely offers fully integrated Arabic functionality.” – Sabrina Zhou
With Lexzur, Abdulaziz Bin Ali & Partners Law Firm has gained the efficiency, accuracy, and structure needed to continue scaling while upholding its strong client focus. The firm is now positioned to grow confidently with centralized workflows and seamless support.
To learn how Lexzur can support your legal operations, please visit Lexzur’s website.